how we help…
Developing your people management skills
Working with a business at the beginning of its journey is both challenging and rewarding in equal measure. This is where the business’s entire potential lies ahead, and the excitement about what is to come is greatest. We can set you on a sound path from the get-go, with solutions that fit what you’re doing, so you can see positive outcomes for your staff, your management and your bottom line.
You might be having problems with…
Many businesses are unaware of their minimum obligations as an employer and fall short when it comes to providing their staff with the conditions for a positive experience in their roles. Do your staff have proper contracts and handbooks? Is there a clear line of communication? We can provide you with all the HR and people elements you should need as a new business, without tying you up in red tape.
Do you have what you need to operate compliantly and with care for your staff? There are many aspects to employment law and other regulations that you need to consider, from working conditions to personal data protection, written statements of employment, liability insurance, health and safety, contractual obligations and more. We can guide you through the legal frameworks so you operate in the clear.
Status of casual staff
It was the simplest solution in the early days of your business: to employ people on a casual basis, as and when needs arose, for only a few hours a week. But as their duties grew, their hours increased and their work became more conditional, you might not have been aware their status had changed in the eyes of the law. We can help to bring clarity to how you employ all your staff.
Irrelevant forms and templates
When starting a business, you may have been sold or given a variety of templates for contracts, forms, agreements and policies. Using them was an easy solution, but do they actually reflect the realities of your business? Are some clauses completely unnecessary, or do the documents lack elements that might not be required by law, but will protect your business? We can make sure you don’t fall foul of outdated, irrelevant, and possibly illegal paperwork.
Handling customer feedback
You might think a complaint could spell disaster, but it can often be the best thing a business can receive. Aside from revealing shortcomings which you are now able to remedy and avoid in the future, it is an opportunity to demonstrate how you respond to a dissatisfied customer, and the difference you can make to them with your service. We can help you to anticipate scenarios and empower your staff to deal confidently with complaints and compensations.
What kind of company do you want to be?
A company that looks after its staff will also look after its customers. We tailor our advice to the unique needs of your business, so you can foster a progressive culture and get the most out of your employees. People who are enthused, involved and motivated perform far better than the average employee. Help your staff to care about your business by caring about your staff.
We can help you with:
Job description and design
Things going badly
“The first time I met Jo I shared with her the vision for my new business. Jo immediately understood and straight away made me feel at ease. Jo’s knowledge and expertise, along with her encouragement and support has been amazing, and helped my business start-up and open. Jo’s communication is fantastic, from face-to-face meetings, emails or telephone calls, Jo has been able to provide me with details, documents and shows a genuine passion for my business to grow. I am so grateful to Jo and cannot recommend her highly enough! I will continue to seek Jo’s expertise and guidance throughout opening and throughout my businesses growth.”
Owner, Active Stars Holiday Club
“We set up our first business, Cafe Saison in 2018. With very little knowledge of HR and employee contracts, we had no idea where to start. Jo was very helpful in explaining everything, and highlighting elements we hadn’t even thought of, and answering any questions in a way that was easy to understand. We now feel fully comfortable knowing we have best practices in place, and knowing that Jo is there for on-going support, part of which is Jo’s continued purchases from us for her daughter, who is our number one chocolate brownie fan!”
Owner, Café Saison
Did you know?
An effective recruitment process that ensures the right person is appointed to the role can save you a huge amount of time, mental energy and money. ‘Hiring in haste’ will mean you have to go through the same process and drain on resources when a poor-fit applicant leaves after just a few months, or weeks.